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❓ Frequently Asked Questions
How do I join a bracket pool?

Go to My Pools in the sidebar, then click Join Pool. Enter the pool name and password provided by the pool creator. Once joined, you can fill out your bracket picks before the deadline.

How does bracket scoring work?

You pick winners for all 63 tournament games plus a tiebreaker (predicted championship combined score). Points increase by round. The tiebreaker is used when players are tied — the closest prediction without going over wins.

How do squares boards work?

Each board is a 10x10 grid. You claim squares, and once the board is locked, random digits (0-9) are assigned to each row and column. If the last digit of each team's score matches your square, you win the payout for that game.

How do I reset my password?

On the login page, click Forgot Password? and enter the email associated with your account. You'll receive a link to set a new password. The link expires after 1 hour.

Can I change my bracket picks after submitting?

Yes, you can edit your picks anytime before the pool's pick deadline. Once the deadline passes, all picks are locked and cannot be changed.

How are payouts determined?

Payouts are configured by the board or pool creator. For squares, each game round can have a different payout amount. For brackets, the pool creator sets the scoring system. Contact your pool/board admin for specific payout details.

I need more help — how do I contact support?

Use the contact form on this page to send us a message. Select the category that best fits your issue, describe the problem, and we'll get back to you as soon as possible at the email on your account.